Woman who ordered $275 Dolce & Gabbana porcelain ashtray online from Saks Fifth Avenue is left stunned after receiving a can of TUNA instead

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Bailey Cormier, from Nashville, took to TikTok to share her shocking shopping experience in a now viral clip which has so far amassed more than 1.5 million views

A woman who ordered a $275 Dolce & Gabbana porcelain ashtray online has been left stunned after receiving a can of tuna instead.

Bailey Cormier, from Nashville, took to TikTok to share her shocking shopping experience in a now viral clip which has so far amassed more than 1.5 million views.

The content creator explained that she had been ‘very, very, very excited’ when her package, which she ordered from Saks Fifth Avenue, arrived – but all was not as it seemed.

She explained that inside was actually a can of Bumble Bee’s solid white albacore tuna inside.

Bailey Cormier, from Nashville, took to TikTok to share her shocking shopping experience in a now viral clip which has so far amassed more than 1.5 million views 

The content creator explained that she had been 'very, very, very excited' when her package, which she ordered from Saks Fifth Avenue, arrived - but all was not as it seemed The content creator explained that she had been 'very, very, very excited' when her package, which she ordered from Saks Fifth Avenue, arrived - but all was not as it seemed

The content creator explained that she had been ‘very, very, very excited’ when her package, which she ordered from Saks Fifth Avenue, arrived – but all was not as it seemed 

She explained how she had received a coupon code from Saks via email offering a discount - which she decided to use to purchase Dolce & Gabbana's $275 Blue Mediterranean Ashtray

She explained how she had received a coupon code from Saks via email offering a discount – which she decided to use to purchase Dolce & Gabbana’s $275 Blue Mediterranean Ashtray 

In the clip, which was shared last month, Bailey began: ‘I made a TikTok account just so that I could share what just happened to me, because I’m the most perplexed and confused I’ve ever been in my entire life.’

She explained how she had received a coupon code from Saks via email offering a discount – which she decided to use to purchase Dolce & Gabbana’s $275 Blue Mediterranean Ashtray.

‘I don’t need to hear the judgment. That’s what I wanted, so that’s what I picked. And it’s very pretty. It should have been very pretty,’ the shopper explained.

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‘So I ordered it, and it got delivered this morning, and I was very, very, very excited.’

Bailey then panned the camera to the packaging and cellophane that she had removed from her parcel prior to recording.

She said it initially looked ‘legit’ – but all was not how it seemed.

‘However, when I opened it. This is what I found. A can of albacore tuna,’ the perplexed purchaser stated.

Bailey held the tin up to the camera before then showcasing the indents that had been left behind in the foam packaging.

Bailey held the tin up to the camera before then showcasing the indents that had been left behind in the foam packaging Bailey held the tin up to the camera before then showcasing the indents that had been left behind in the foam packaging

Bailey held the tin up to the camera before then showcasing the indents that had been left behind in the foam packaging 

She then began to speculate on what could have happened to the actual item she ordered.

‘I don’t know if someone from the warehouse took it and replaced it and did some cellphone with a hair dryer.

‘I don’t know, but this is the most f**king expensive can of tuna I’ve ever bought,’ Bailey concluded.

The social media star uploaded the clip alongside a simple caption that read: ‘Saks Fifth Avenue, I need answers.’

And other social media users were left in hysterics over the mix up as one wrote: ‘Never in a million years could I have predicted this.’ 

Another added: ‘This is so hilarious, I am so sorry.’

And a third simply said: ‘Not the packing person switching the ashtray with their lunch!’

And other social media users were left in hysterics over the mix up as one wrote: 'Never in a million years could I have predicted this'

And other social media users were left in hysterics over the mix up as one wrote: ‘Never in a million years could I have predicted this’

Following the widespread uproar over the situation, Bailey then started giving regular updates on her account.

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She shared the exchanges that she had with the brand’s customer service representatives as she battled to get a refund.

‘I don’t know whether to laugh or cry. Shoutout to Roger who finally helped me on the phone,’ she wrote.

Bailey was then told that she would have to order a new item while waiting for her refund – and subsequently posted a follow-up video of her second package arrived.

The trepidatious shopper opened the packaging to find that she finally had her hands on the real item which she proudly showed off to her new-found following.

Bailey said she was eventually issued a refund and now uses the decorative piece as a ‘little trinket dish’ that she uses to hold gold jewelry.

She concluded: ‘It makes me giggle when I look at it because I think of canned tuna.

‘Thank you all for making me laugh about this. Your comments have been very funny, which makes it almost worth it.’

Bailey has since spoken to Today to explain: ‘At first, when I was looking to buy something silly, I noticed that they do sell caviar and so I was like, “Maybe it got mixed up,” but this isn’t caviar — this is canned tuna.

‘It didn’t even occur to me that it could have been a customer doing it until one of my friends said, “I’ve heard of people doing this with bags. They’ll order real bags, keep the real one, replace it with a fake one and then get a refund.”‘

Bailey was then told t hat she would have to order a new item while waiting for her refund - and subsequently posted a follow-up video of her second package arrived Bailey was then told t hat she would have to order a new item while waiting for her refund - and subsequently posted a follow-up video of her second package arrived

Bailey was then told t hat she would have to order a new item while waiting for her refund – and subsequently posted a follow-up video of her second package arrived 

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Bailey said she was eventually issued a refund and now uses the decorative piece as a 'little trinket dish' that she uses to hold gold jewelry

Bailey said she was eventually issued a refund and now uses the decorative piece as a ‘little trinket dish’ that she uses to hold gold jewelry 

And, according to the Appriss Retail and the National Retail Federation, it is estimated that in 2023 around 13.7 per cent of returns were fraudulent.

That percentage amounted to a loss of up to $101 billion for retailers.

A spokesperson for Saks has since told DailyMail.com: ‘We take our customer experience very seriously. Across the retail industry, there has been an increase in online fraud, particularly related to returns. 

‘Luxury continues to be a target given its high price points, and as such, we have implemented more rigorous steps in our return process, including additional reviews and stronger authentication. 

‘Our highly automated fulfillment centers manage millions of shipments every year, but it is not acceptable for even a small number of our customers to have this experience.

‘Regarding the Dolce & Gabbana ashtray, given the unusual nature of this situation, our team carefully investigated and it appears that the item originally sent to the customer had been a fraudulent return. 

‘Upon learning of the situation, our team made a replacement order on behalf of the customer. 

‘We apologize for any inconvenience as this is not reflective of the luxury shopping experience for which Saks is known.’

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Source: tit.edu.vn

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