Greggs Mystery Solved! Workers reveal why customers are ‘corrected’ if they ask for ketchup on their order

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A Greggs fan has asked Reddit users if Gregg employees are banned from saying the word ketchup in favor of the term red sauce.

A loyal Greggs customer who was puzzled by a question the staff always asks has embarked on a mission to find the answer.

Taking to Reddit to seek clarity on whether or not Gregg workers are prohibited from saying a very popular word, they explained that every time they ask for ketchup, they receive a strange response.

Greggs fans said they had been ‘corrected’ and asked to confirm if they wanted ‘red sauce’, and it happened at branches across the country including Bristol, Manchester, Lancaster, Newcastle and Glasgow.

The post received more than 1,500 comments and many others were fired up by the peculiar situation, as people claiming to be Greggs staff chimed in to offer an explanation.

Although there was no clear conclusion, it seems like everything was sped up because it’s easier to say ‘red or brown sauce’ than ‘Heinz Ketchup or HP sauce’.

A Greggs fan has asked Reddit users if Gregg employees are banned from saying the word ketchup in favor of the term red sauce.

The original poster described their question in a post titled: ‘Greggs employees, are you explicitly told never to use the word “ketchup”?’

“I frequently ask for ketchup only to be ‘corrected’ or asked to confirm that I want red sauce,” one wrote. “I initially wondered if it was legal not to be able to call it ketchup, but I can see it coming out of Heinz Ketchup bottles.

“It’s not a regional thing, I’ve had the same experience in Bristol, Manchester, Lancaster, Newcastle and Glasgow.”

A Reddit user, who claims to be an employee of Greggs, offered an explanation.

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The user said: ‘Currently employed by Greggs. I understand it is for fast service and efficient delivery.

Red or brown sauce? Quicker to say than Heinz ketchup or HP sauce? As with all service for Greggs. Repeat, repeat, repeat.

“This helps (apparently) ensure that the customer has the fastest and best experience.”

A second user who also said they work for Greggs agreed: “There are rules we have to follow when serving and one of them is to always ask, ‘Red or brown sauce?’ when.

“This has to do with allergens and shit and generally we should ask this with every order. Not the red or brown sauce thing, but repeat it.

‘I don’t know, it’s just easier to avoid making mistakes by saying “Red sauce or brown sauce”.’

Reddit users have started a discussion about why Greggs employees are asking if you want red or brown sauce instead of mentioning ketchup or HP sauce.

Reddit users have started a discussion about why Greggs employees are asking if you want red or brown sauce instead of mentioning ketchup or HP sauce.

Even with an explanation of the situation, people are still dissatisfied. One said: ‘But everyone knows what ‘ketchup’ is.

And every Brit knows what brown sauce is. “Red sauce” is not a thing around here. I’ve never heard much of it in my entire life and my mind automatically assumes it’s somehow different than ketchup.

A second user added: ‘I’m British and for reference I’m 36. I’ve never heard red sauce in my life outside of Greggs and while you may occasionally hear someone say “ketchup” instead of ketchup, it’s far from common.

“It’s also potentially confusing, since tomato sauce is something you’d make on pasta. I have known it primarily as ketchup my entire life.

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“Maybe it’s a regional thing to give it a different name, but it’s literally been called ketchup in stores around the world for as long as I know.”

A third user agreed, saying: “This makes very little sense to me because where I grew up, red sauce just wasn’t a phrase.

“Obviously, people could figure out what it meant, but it seems risky to use an uncommon phrase (locally) for a product name that’s literally on the bottle.”

A fourth user said: ‘I noticed this in Nottingham too! They ask me if I want red or brown and I always answer with “ketchup”… maybe I’m being mean but I don’t dare call it “red sauce”.

While most users commented that they prefer the term ketchup, some disagreed.

One wrote: ‘Strange. To me, ketchup is the new American term that has only started to appear in the last few years. It was always red sauce or tomato sauce.

A second user explained why they prefer the term red sauce: “Because when people say ‘ketchup’ they may or may not mean ‘tomato ketchup’ which is red.”

‘Tomato sauce doesn’t have to be red and can be made with other things like tomato, mushroom, for example, which is green.

“So they’re making it clear to you that they’re referring to the red version of ketchup.”

A third user said: ‘I grew up calling it red sauce and brown sauce in Newcastle and that’s where Gregg’s originated from, could that be?

“I think I would only say ketchup at McDonald’s for some reason.”

A fourth person added: ‘This is a North/South thing. In the south it is never called red or brown. Is in the north.

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Source: tit.edu.vn

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