A disgruntled diner sparked a debate after a restaurant was reluctant to give him change when he used just £76 of a £100 gift voucher.

On the British parenting platform Mumsnet, the woman explained that the restaurant “initially refused” to refund the amount she had not spent.

He said he was not expecting cash, but felt he should be given another coupon for the outstanding amount, adding that it did not state on the restaurant’s website or on the coupon itself that it had to be used in its entirety and not change would be given. .

Finally, the staff gave him the change in cash as a “goodwill gesture”.

Commenters were split, with some saying it was “blatant” for the restaurant not to offer another coupon for the remaining amount, while others insisting that you’re expected to spend the full amount during a visit.

A woman sparked a debate on Mumsnet after revealing that a restaurant ‘initially refused’ to give her change after she and her husband only used £76 of a £100 voucher (file image)

Explaining the situation, the woman wrote: ‘The husband had a £100 voucher for a local restaurant. We went tonight and ate/drank £76 worth of food and drink.

“Initially they refused to give us change (okay, I didn’t expect cash change), or a smaller coupon for what we hadn’t spent/a notation on the original coupon for what we had left.

‘They finally gave us cash change as a goodwill gesture since we didn’t know (it doesn’t say anything on their website or on the voucher).

‘This is normal? They were paid £100 for the voucher, essentially planning to pocket £24 that they had been paid.

Or should we have forced ourselves to have another bottle of wine?

“I’ve never had a restaurant coupon before, but a local bookstore just writes on their coupons how much you have left to spend if you don’t spend it all at once.”

Many said they would not have expected a cash refund, but said they would definitely want another coupon to use at another time.

One person said: ‘I wouldn’t expect cash, but I would expect a voucher for the rest. Very cheeky not to, glad you fixed it.

Taking the British parenting platform, the woman explained that the restaurant ultimately gave her the change in cash as a “goodwill gesture.”

Many said they didn’t expect a cash refund, but definitely another coupon to use at another time.

Another wrote: ‘In my opinion a £100 voucher is a gift to enjoy £100 worth of food and drink in the restaurant. If I didn’t use it all on one visit, I would expect to be able to use the rest on a return visit.

“If someone gave you a £20 Costa voucher, you’d expect to be able to use it for coffee on a few different days, right?”

Someone else said they wouldn’t expect cash, but insisted the restaurant should have “offered a smaller coupon/credit for the remaining amount.”

A fourth wrote: ‘I’ve never heard of anywhere giving change on a voucher. Normally, they would just deduct the amount and you could spend the remaining balance at a later time.

However, others believed that the restaurant is entitled to keep the difference if the entire coupon is not spent.

One person said: ‘I would have expected to have to spend the entire coupon and any refund would have been a bonus, although obviously this should be clear in the T&Cs.

However, others believed that the restaurant is entitled to keep the difference if the entire coupon is not spent.

‘What would £100 normally cover in this restaurant? We usually get 2 courses and only one or two drinks cheaper and it’s still £50-60 so if you’re the type to have 3 courses and a bottle of wine plus coffee and water I can see how you’d like to top the £100 in many places anyway.

Another wrote: ‘Could you have ordered another bottle of wine and taken it home?

‘In my eyes, the bonus is the gift. It’s for you to enjoy food and drink up to the value of the coupon and if you don’t spend the lot, the restaurant keeps the difference.’

Someone else agreed, saying, ‘You usually don’t get any change with coupons, either in coupon form or cash.

They say on the back that no change will be given.

‘If I have a voucher, I usually go and pay the difference or buy something to make up the correct amount.

“However, I’ve never had a food coupon, but I hope it has the same rules as a normal coupon.”

The original poster clarified a few points that people in the comments had brought up.

A fourth wrote: ‘Restaurant vouchers are a one-transaction deal.

‘At most I would hope to be able to use the smaller amount next time. I have never heard of cash back.

The original poster added: ‘Thank you all. Looks like we weren’t being so dumb. Just for clarity: I was not expecting cash. I was expecting a smaller voucher or notation on the original.

‘There was nothing on the coupon/website/menu to indicate that the coupons could only be used in their entirety.

‘I’ve never had a restaurant voucher before. Other vouchers I’ve had have generally allowed you to keep the outstanding credit if you don’t use it all at once.

“We couldn’t take home a bottle of wine, as the restaurant is not licensed to sell alcohol for off-premises consumption.

“After some discussion, they gave us cash change (his idea) as a goodwill gesture.

‘We had 3 courses, wine, water, coffee. I’m not sure we could have spent it all at once!

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Source: tit.edu.vn